Community Health Charities of Tennessee Engagement Consultant- West Tennessee Area – Part Time

Memphis, Tennessee based

Primary function:

Work with member charities and business partners to conduct effective workplace giving and engagement programs.

  • Provide analysis, information and fulfillment for internal and external customers.
  • Identifies target prospects, provides research information and support for the sales and service process.
  • Administers process for providing materials and information to internal partners and external customers.
  • As appropriate, completes database and web tasks and coordinates customer contact arrangements, monitors and tracks delivery, fulfillment, and service to internal partners and external customers.
  • Proactively communicates with internal partners and external customers.

 

RESPONSIBILITY

PRIMARY/

SECONDARY

% OF TIME

     

Create and implement a comprehensive year-round plan for giving campaigns and member charities in the West Tennessee area, primarily Memphis.

 

P

    

20

 

     

Construct custom content for online and offline support of campaigns in coordination with standard marketing templates and resources.

 

P

    

20

 

     

Manage the information capture and reporting process as it relates to customer support.

 

P

    

20

 

     

Conduct customer satisfaction surveys and determines modifications to current materials and services or additional business needs.

 

P

    

20

 

     

Coordinate fulfillment services to internal partners and external customers.

 

P

    

20

 

 

 

 

 

·         Establish, identify and communicate any contacts and/or tasks to be completed by staff, volunteers, consultants and/or outside contractors.

 

  • Establish and monitor work standards and procedures, ensuring that activities are integrated into the work performed by other departments.

 

  • Duties require a thorough understanding of the principles, practices and methodology of corporate relationship building, and the ability to apply this knowledge in professional settings.

 

  • Must be able to work independently and may be called upon to provide services, guidance or advice to others.

 

  • Participate in educational seminars to ensure professional knowledge is current.

 

  • Respond to problems or challenges that may affect the ability of a department to meet assigned goals.
  • Regularly exercise independent judgment in making decisions, relying on professional training and experience.
  • Provide guidance to other staff in making decisions. Decisions are subject to review by more senior management. Decisions may affect CHC’s program or operational effectiveness and interactions with other departments, offices and external partners.

 

  • Regularly interact with senior management staff or volunteer leadership to present and discuss work plans and priorities, and to report work status. Quality performance ensures that CHC achieves its business goals.

 

  • Have frequent and regular contacts with a well-defined constituency, which may affect specific operational or program activities assigned. Organizational policy or procedures determine the nature and content of contacts to be made.

 

  • Duties require applicant to work on my own the majority of the time, with occasional “check-ins” with my manager to review status and changes in objectives or priorities.

 

Some college preferred — Progressively responsible work experience, 1 – 5 years — Computer literacy, customer service orientation, managing multiple tasks/priorities – online application experience a plus.

 

Send cover letter and resume to:

Community Health Charities of Tennessee

RE: Engagement Consultant – West Tennessee

220 Athens Way, Suite 480

Nashville, Tennessee 37228

 

Or e-mail cover letter and resume to:

jhowell@healthcharities.org;lacampbell@healthcharities.org

Subject line: Engagement Consultant – West Tennessee